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Service Process


2022-05-19

Pre-sale service
1)Provide corresponding guidance and equipment information according to customer development needs;
2)To solve the problems raised by customers, from the feasibility and the development needs of the local industries, formulate solutions;
3)Provide large-scale optical fiber equipment exhibition hall to facilitate customers to visit the strength of the company.
 
Regular service
1)Make on-the-spot analysis of customer’s processing site, assist customer in planning, designing site, water, electricity and gas equipment, etc;
2)Train customer’s equipment operators on basic laser theory, protection and equipment operation before delivery;
3)Installation and commissioning site, our staff will train the customer’s equipment operators and put them into production and processing as soon as possible.
 
After-sale service
1)The seller provides one time free installation and training in buyer’s factory. Seller pays for the airplane tickets and salary for engineers, buyer should provide accommodation and food to engineers.
2)The seller will provide technical guide’s e-mail, telephone, Wechat, Whatsapp and so on.
3)The seller should pay for the travel expense if local service needed within warranty time.
 
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